For plumbing, electrical and HVAC companies
Close up for the night. Your business doesn't.
Every missed call and late reply is a job going to your competitor. We make sure every lead hears back in seconds — and gets followed up until they book.
Get Your Free AuditExample on the phone of Ridgeline Home Services, a made-up company: a call at 7:42 PM is missed, the caller gets a text with a booking link 47 seconds later, books for 10 AM tomorrow, and the owner gets an alert.
Example using Ridgeline Home Services, a made-up company
01 The problem
The lead you never knew about
A customer calls after hours. Nobody picks up. No voicemail, no text, nothing. By morning, they've already booked with the company that answered.
It happens every week — and most owners never even know how many jobs they're losing. The customers don't complain. They just call someone else.
- 6:12 PM (555) 214-8830 Missed
- 7:42 PM (555) 847-2391 Missed
- 8:57 PM (555) 630-1174 Missed
- 10:21 PM (555) 902-4415 Missed
02 A sample evening
How it works
Here's a typical Tuesday evening at Ridgeline Home Services, a made-up company we use as an example.
- 7:42 PM
A call comes in
The shop's closed. The call rings out and goes to voicemail.
- 7:43 PM
47 seconds later
The caller gets a text from the business's own number with a booking link.
- Next morning
Follow-ups if needed
If they don't book, a polite reminder goes out. Then one more the day after. They text STOP anytime.
- That evening
Booked and confirmed
The customer picks a slot. Both sides get a confirmation. The owner sees it all in a Monday report.
03 The system
What you get
Everything runs on your own number and accounts. A real person can take over any conversation, anytime.
- 01
Missed-call text-back
A missed caller gets a text from your number within a minute, with a link to book.
- 02
Instant reply to web and Facebook leads
Form submissions and Facebook enquiries get a text (and email) within seconds.
- 03
Follow-ups until they book
Up to three polite messages over three days. They stop the moment someone replies, books, or texts STOP.
- 04
Owner alerts
You get a text for every new lead. Urgent ones — "no heat," "water everywhere" — are flagged so emergencies jump the queue.
- 05
Online booking
The customer picks a time window. Both sides get a confirmation.
- 06
Weekly report
Leads, bookings, and reply times. Every Monday morning.
- 07
Estimate and review follow-ups
Sent estimates get followed up. Finished jobs get a review request.
04 The free audit
See what your customers actually experience
We'll call your business after hours and submit a lead through your website — just like a real customer would.
Then we'll email you exactly what happened: how fast you responded, what the customer saw, and the simplest fixes.
Get Your Free AuditFree. No obligation. No sales pitch attached.
What's included
- 01
An after-hours test call
Your line gets called the way a new customer would, after you close.
- 02
A web-form enquiry
A lead goes in through your website, just like a real one.
- 03
A plain email with the results
How fast you replied, what the customer saw, and the simplest fixes.
05 Questions
Common questions
Can a real person still take over?
Yes, always. The system handles the first response and follow-ups, but you or anyone on your team can jump into any conversation at any point. The automated messages stop as soon as a real person replies.
What happens to my customers' data?
Customer messages and contact details stay in your own accounts — we don't store them separately. We set up the system on tools you control, and you can revoke access anytime.
Which tools does it work with?
We work with most popular CRMs, scheduling tools, and phone systems used in home services. During the audit call, we'll look at what you're already using and build around it.
Who gets texted, and how does STOP work?
Only people who call you or submit a form get texted — we never contact anyone out of the blue. Every message includes a STOP option. If someone texts STOP, all automated messages to that number end immediately.
How long does setup take?
Most systems are live within a week. We handle the setup for you — there's no software to learn and nothing for you to install.
Can I cancel?
Yes, anytime. There are no long-term contracts. If you cancel, we'll hand over everything we built so nothing breaks.
06 Get started
Let's get started
Request a free audit, or book a call to talk through your setup.